1. What is your returns policy?
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
However, we do not accept returns on bespoke items unless the are damaged or faulty.
When returning items to us, please place your returned goods in their original packaging.
2. How do I return an item?
Please follow the below process for returning your parcel to us:
1.Re-pack the item in its original packaging.
2.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
3.Keep your certificate of postage safe as you will need this as your proof of return.
3. How much does it cost to return an item?
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
4. How do I return a faulty item?
1.If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, advising us of your order number, along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.
2.Please return the item to us following the same procedure as stated in section 2 ‘How do I return an item?’ If the goods are found to be faulty a full postal refund will also be given.
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
5. How long will my refund take to be processed?
If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. Can I exchange an item?
Unfortunately, we are not able to process exchanges. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
7. What are my cancellation rights?
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).
To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:
11 Auchriny Circle
You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.
References in this Returns Policy